
Who we are & what we do
The Customer-Experience Company
Avidity is a future-generation customer experience company that positively influences each touch point of a journey within any consumer environment.
We do this by creating and executing a full customer experience strategy aligned to each environment’s business strategy, while collecting context-rich insights around consumer behaviour and using this to create personalised, targeted engagement and experiences.
WHY WE CREATED AVIDITY GROUP
The Current Consumer Experience

Fragmented

Has Lack of Insight

There is Lack of Accountability

Too many Suppliers
An Optimized Consumer Experience

Customer Centric

One Central Point of Contact

Is driven by Common Purpose

Integrated Data Analytics & Insights
The Perfect Customer Experience Journey
The consumer journey does not start and end in one ecosystem. Consumers can touch a brand or company in various ways throughout their day: physically, digitally, human and externally.

Why choose avidity?
Customer Experience and Its Importance
There is no shortage of technologies and industry best practices that can help you to better serve your customer. While each of these customer service tools offer some benefit, a lack of integration between each technology and each step in the consumer journey leaves the consumer underserved or over-marketed.
The Avidity Group creates interplay – bringing together the people, practices, hardware and software needed to best service your customer, gain insights into their preferences and practices, develop a robust marketing strategy and grow your business.
Benefits Of An Optimised Customer Experience
PROFITABILITY
CUSTOMER LOYALTY
DECISION OPTIMISATION
FUTURE PROOFING
Our Consumer Environments

MALLS & RETAILERS

SME & INFORMAL TRADE

ENTERTAINMENT & BROADCASTERS

EDUCATION

PUBLISHING

GATED COMMUNITIES

MOBILE NETWORKS

WELLNESS & SPORTS

GOVERNMENT

HOSPITALITY

CITIES & TRANSIT

FINANCIAL SERVICES & STOCKVELS
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Contact Details
Need our help? Contact us to create and execute a full customer experience strategy while collecting context-rich insights around consumer behaviour.
+27 (0) 10 035 4206
hello@aviditygroup.co.za
4th floor, Future Space, 96 Rivonia Rd, Sandton, 2106