Customer Experience Research & Marketing

Who we are & what we do

The Customer-Experience Company

Avidity is a future-generation customer experience company that positively influences each touch point of a journey within any consumer environment.

We do this by creating and executing a full customer experience strategy aligned to each environment’s business strategy, while collecting context-rich insights around consumer behaviour and using this to create personalised, targeted engagement and experiences.

Want to know more? Lets go!

Work with us

WHY WE CREATED AVIDITY GROUP

The Current Consumer Experience

Fragmented

Has Lack of Insight

There is Lack of Accountability

Too many Suppliers

An Optimized Consumer Experience

Customer Centric

One Central Point of Contact

Is driven by Common Purpose

Integrated Data Analytics & Insights

The Perfect Customer Experience Journey

The consumer journey does not start and end in one ecosystem. Consumers can touch a brand or company in various ways throughout their day: physically, digitally, human and externally.

Why choose avidity?

Customer Experience and Its Importance

There is no shortage of technologies and industry best practices that can help you to better serve your customer. While each of these customer service tools offer some benefit, a lack of integration between each technology and each step in the consumer journey leaves the consumer underserved or over-marketed.

The Avidity Group creates interplay – bringing together the people, practices, hardware and software needed to best service your customer, gain insights into their preferences and practices, develop a robust marketing strategy and grow your business.

What we offer