Who we are & what we do

The Customer-Experience Company

Avidity is a future-generation customer experience company that positively influences each touch point of a journey within any consumer environment.

We do this by creating and executing a full customer experience strategy aligned to each environment’s business strategy, while collecting context-rich insights around consumer behaviour and using this to create personalised, targeted engagement and experiences.

WHY WE CREATED AVIDITY GROUP

The Current Consumer Experience

Fragmented

Has Lack of Insight

There is Lack of Accountability

Too many Suppliers

An Optimized Consumer Experience

Customer Centric

One Central Point of Contact

Is driven by Common Purpose

Integrated Data Analytics & Insights

The Perfect Customer Experience Journey

The consumer journey does not start and end in one ecosystem. Consumers can touch a brand or company in various ways throughout their day: physically, digitally, human and externally.

Why choose avidity?

Customer Experience and Its Importance

There is no shortage of technologies and industry best practices that can help you to better serve your customer. While each of these customer service tools offer some benefit, a lack of integration between each technology and each step in the consumer journey leaves the consumer underserved or over-marketed.

The Avidity Group creates interplay – bringing together the people, practices, hardware and software needed to best service your customer, gain insights into their preferences and practices, develop a robust marketing strategy and grow your business.

Benefits Of An Optimised Customer Experience

PROFITABILITY

An aligned Business and Customer Experience strategy results in increased profitability. ​

CUSTOMER LOYALTY

A seamless and personalised customer experience across all consumer environment touch points delivers on customer loyalty.

DECISION OPTIMISATION

Optimal business decision making due to rich, accurate customer Insights.​

FUTURE PROOFING

Future proofing your business by digitalization of your environment and having a digitally connected audience. ​

Our Consumer Environments 

MALLS & RETAILERS

SME & INFORMAL TRADE

ENTERTAINMENT & BROADCASTERS

EDUCATION

PUBLISHING

GATED COMMUNITIES

MOBILE NETWORKS

WELLNESS & SPORTS

GOVERNMENT

HOSPITALITY

CITIES & TRANSIT

FINANCIAL SERVICES & STOCKVELS

Get Connected

Contact Details

Need our help? Contact us to create and execute a full customer experience strategy while collecting context-rich insights around consumer behaviour.

+27 (0) 10 035 4206
hello@aviditygroup.co.za
4th floor, Future Space, 96 Rivonia Rd, Sandton, 2106