Our Solutions

Customer Experience Solution

A full Customer Experience Strategy should be at the heart of any organisation wanting to thrive in an economy driven by disruption, digitalisation and customer centricity. We facilitate a comprehensive strategic alignment and development process using an independent company. Your strategy is completely crafted by your company and aligned to your business deliverables, culture and objectives.

Digital Solution

As consumers migrate to digital channels, so has brand strategies evolved to best serve them. The Avidity Digital Solution is a compilation of products including connectivity, channels, content and a transactional infrastructure. Through this, we are able to generate valuable consumer insights which allow you to personalise engagement and assists with decision optimisation.

People Solution

Is your ecosystem aligned with your business culture and your objectives? Avidity will help you create and hone your strategy and drive execution.
From training and development and even incentive structures, our Ecosystem Employee Solution can help you align your business goals with the ultimate goal of providing a superior customer experience.

Media Solution

An integral part of any customer’s journey is the media opportunities that they are presented with. We align the media offering of a property to the overall customer experience through the Media integration solution. Media integration includes the alignment of static media which creates impact, Out of Home Media which enriches, digital media which creates conversation and engagement, and experiential which creates personalised experiences.

Retail solution

Avidity Retail is an integrated shopper – experience solution which offers retailers and SME’s the ability to be empowered and knowledgeable in their consumers’ behaviour and interests. We do this through the strategic implementation of: Connectivity, Employee training, Audience data and build, Insights, Campaign Management, targeted marketing and transactional products.

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Contact Details

Need our help? Contact us to create and execute a full customer experience strategy while collecting context-rich insights around consumer behaviour.

+27 (0) 10 035 4206
4th floor, Future Space, 96 Rivonia Rd, Sandton, 2106